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العربية

Career Journey

From the Front Desk to Financial Control

A career built layer by layer: guest service, reservations, revenue and night audit, then multi-branch cash collection, monitoring, and operational investigation. Every stage added a discipline that compounds into operational leadership.

The Professional Progression

Click any stage to see what it involved and what it taught.

Hospitality

2011–2016

Responsibilities held

  • Front-desk guest service at hotels in Madinah and Riyadh
  • Reservations handling, including Hajj and Umrah delegations

Skills gained

  • Service under pressure
  • Bilingual communication
  • Guest-facing composure

Each stage was practiced, not just titled — and the final stage is the trajectory this portfolio exists to serve.

  1. July 2024 — PresentVerified — documented

    Financial Collector — Cash & Branch Operations Control

    Specialty Coffee Company · Madinah, Saudi Arabia

    • Collect and control cash across multiple retail branches, safeguarding daily revenue.
    • Resolve cashier and POS discrepancies at the source, keeping branch operations running.
    • Monitor branch activity through CCTV and follow-up communications, supporting fraud detection and incident investigation.
    • Act as the operational control point between branches and head office finance.
  2. May 2017 — June 2024Verified — documented

    Front Office & Revenue — Reservations Manager, Night Auditor

    Al-Jar Resort · Al-Rayis, Saudi Arabia

    • Managed and controlled room pricing and revenue across seasons.
    • Served as night auditor: account auditing, cashier audits, cash-drawer closing, and daily revenue closing.
    • Managed reservations end-to-end and contributed to budget preparation.
    • Seven years of hands-on responsibility for the property's daily financial closing.
  3. January 2015 — January 2016Verified — documented

    Front Office Receptionist

    Pride Basses Apartments Hotel · Riyadh, Saudi Arabia

    • Managed reservations and delivered front-line customer service in the capital's hospitality market.
  4. June 2011 — December 2013Verified — documented

    Front Office Receptionist

    Al-Sondos Hotel · Madinah, Saudi Arabia

    • Handled reservations and guest service, including Hajj and Umrah delegations — high-volume, high-sensitivity hospitality operations.

Threads that run through the journey

  • Hospitality & Guest Service
  • Revenue & Rate Control
  • Front Office Operations
  • Cash Management & Treasury
  • Collections
  • Night Audit & Reconciliation
  • Branch Operations
  • CCTV Monitoring
  • Fraud Detection Support
  • Internal Control
  • Operational Investigation
  • Process Improvement
  • AI Initiatives